Frequently asked questions

Online in a few minutes, or by phone, WhatsApp and Viber.

You pay for your ticket when you board the bus. Nothing is paid online.

A return ticket covers the outbound trip and one way back; you pay for all of it when you board on the outbound trip.

“Pending” means we have received your reservation and Murić Trans still has to confirm it.

Yes: after 5 tickets bought, the next one is free.

A valid passport or ID card that allows you to cross the border.

Be at the stop at least 15 minutes before departure.

Your boarding point is on the booking confirmation and in the list of departure stops.

1 suitcase up to 20 kg and 1 small hand bag per passenger.

Each extra suitcase: €3 per piece.

Children under 14 travel only with an adult.

Yes — write it in the booking note or call us before you travel.

Only by prior arrangement with Murić Trans.

Smoking (including e-cigarettes) and alcohol are not allowed on board.

Yes — breaks follow the rules on drivers' driving and rest times.

Yes — we carry parcels and shipments between Germany and Bosnia and Herzegovina.

Only through Murić Trans: by phone, WhatsApp, Viber or email, free of charge and ideally at least 24 hours before departure. You can't change or cancel a reservation yourself on the website.

The quickest way to reach us is your line's coach number (call, WhatsApp or Viber): +43 664 567 05 93 (Austria) and +49 1578 1082650 (Germany).

Your booking reference or the QR code from the confirmation — on your phone or printed.

We hold your chosen seats for a few minutes while you enter your details; after that they're released.

Online sales close a little before departure, and some runs open later — please call us then.

On the “My booking” page, enter your booking number and the phone number or e-mail you gave when booking.