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Rows of seats inside a Murić Trans coach with curtains at the windows

Travel information

Everything you need to know — in the order you travel.

Most asked

Booking and payment

How to book

Online in a few minutes, or by phone, WhatsApp and Viber.

  • Choose where you travel from and to, the date and the number of passengers.
  • Choose a departure and your seats on the coach plan.
  • Enter the passengers' names and your phone number.
  • Send the reservation — you get a booking reference straight away.

We also take reservations by phone: Mirsad (+387 62 424 407) and Hasib (+387 61 776 276), and on the coach numbers (call, WhatsApp and Viber): +43 664 567 05 93 (Austria) and +49 1578 1082650 (Germany).

Payment

You pay for your ticket when you board the bus. Nothing is paid online.

An online reservation is not a ticket but a booking confirmation with a reference. You buy and pay for the ticket when you board.

Fares are in euros (EUR). The exact price of your departure is shown when you search and on the booking confirmation.

Return tickets and open returns

A return ticket covers the outbound trip and one way back; you pay for all of it when you board on the outbound trip.

  • You can choose the date of the way back when you book — you then get a seat for the way back too.
  • If you don't know the date yet, choose an open return (when offered). It is valid for a set number of days from departure; the exact date is on your confirmation.
  • With an open return the price is guaranteed, a seat is not.
  • You can book the way back online (the link in your confirmation or “My booking”), by phone or at our office.
  • If you haven't booked it, show your confirmation to the driver on the return trip — they will use your return ticket if seats are free. To be sure of a seat, book the way back in advance.
  • One return ticket is valid for one way back, on the same route in the opposite direction.

Booking status

“Pending” means we have received your reservation and Murić Trans still has to confirm it.

Once confirmed, the status changes to “confirmed”. You can always see it through the link in your booking confirmation.

Loyalty reward

Yes: after 5 tickets bought, the next one is free.

  • 5 return tickets → one free return ticket.
  • 5 one-way tickets → one free one-way ticket.
  • 5 tickets, mixed one-way and return → one free one-way ticket.

Arrange the reward with the driver or with us when you buy your ticket. Keep your tickets as proof.

Before you travel

Travel documents

A valid passport or ID card that allows you to cross the border.

Every passenger is responsible for valid travel documents and for the entry requirements of the destination country (e.g. visas or residence permits). Documents are checked at the border; passengers without valid documents may be turned back by the border police.

When to be at the stop

Be at the stop at least 15 minutes before departure.

Your seat is held until the scheduled departure from your stop. Have your booking reference ready (on your phone or printed) and show it to the driver.

Where the stop is

Your boarding point is on the booking confirmation and in the list of departure stops.

You can open every stop in Google Maps from that list.

Baggage

Included in your ticket

1 suitcase up to 20 kg and 1 small hand bag per passenger.

The hand bag travels with you in the coach; the suitcase goes in the luggage hold.

Extra baggage

Each extra suitcase: €3 per piece.

Let us know about extra baggage when booking (in the note) or by phone so we can plan space in the hold.

Large and special items

Bicycles, prams, wheelchairs and larger items only by prior arrangement.

Contact us before you travel so we can check there is room.

What can't go in your baggage

We don't carry dangerous or prohibited items.

  • explosives, fireworks, flammable liquids and gases
  • weapons and ammunition
  • drugs and other prohibited substances
  • items that could damage other baggage (e.g. leaking liquids)

Keep documents, medicines, money, jewellery and electronics in your hand bag, not in the hold. Label your suitcase with your name and phone number.

Children, pregnancy and help boarding

Travelling with children

Children under 14 travel only with an adult.

Every child needs their own seat and ticket. If there is a child fare, you'll see it when choosing the fare category.

Minors not travelling with both parents need the documents the border police require — usually a notarised consent from the parents. Check with the authorities before you travel.

Pregnancy

Talk to your doctor before a long journey; write any special wishes in the booking note.

We'll do our best to help, e.g. with seat choice, but can't guarantee a particular seat.

Help boarding

Yes — write it in the booking note or call us before you travel.

If you use a wheelchair, please contact us before booking so we can check the options together.

Pets

Pets

Only by prior arrangement with Murić Trans.

Contact us before booking. Conditions (e.g. a carrier and the animal's documents) are agreed for each trip. The owner is responsible for the pet and its documents at the border.

On board

Rules on board

Smoking (including e-cigarettes) and alcohol are not allowed on board.

  • Sit in your reserved seat and wear your seat belt.
  • Keep the aisle clear.
  • Respect other passengers' rest at night.
  • Follow the driver's instructions.

Breaks

Yes — breaks follow the rules on drivers' driving and rest times.

Where and how long we stop depends on the route and the border; the driver announces each break.

Delays

Borders, traffic or weather can lengthen the journey; we let you know whenever we can.

Arrival times in the timetable are planned times, not a guarantee.

Parcels and shipments

Sending parcels

Yes — we carry parcels and shipments between Germany and Bosnia and Herzegovina.

  • Pack the parcel well and label it with the recipient's name and phone number.
  • We don't send dangerous or prohibited items.
  • Don't send money or valuables in a parcel.

Agree the price, place and time of collection by phone (Mirsad (+387 62 424 407) and Hasib (+387 61 776 276)) or on the coach numbers, also via WhatsApp and Viber (+43 664 567 05 93 (Austria) and +49 1578 1082650 (Germany)). Parcel prices are not published online.

Changes and cancellation

How to change or cancel

Only through Murić Trans: by phone, WhatsApp, Viber or email, free of charge and ideally at least 24 hours before departure. You can't change or cancel a reservation yourself on the website.

Have your booking reference ready. Phone: Mirsad (+387 62 424 407) and Hasib (+387 61 776 276); coach (also WhatsApp and Viber): +43 664 567 05 93 (Austria) and +49 1578 1082650 (Germany); email: murictrans@hotmail.com.

Nothing is paid online, so there is nothing to refund. If you can't travel, let us know so another passenger can have the seat. Passengers who repeatedly don't show up without cancelling may be refused future online reservations.

Changes on our side

For operational reasons we may change your seat or vehicle, keeping the same category of service.

We'll tell you about larger changes on the phone number in your reservation.

Contact and help on the road

Urgent on the road

The quickest way to reach us is your line's coach number (call, WhatsApp or Viber): +43 664 567 05 93 (Austria) and +49 1578 1082650 (Germany).

For reservations and information: Mirsad (+387 62 424 407) and Hasib (+387 61 776 276); email: murictrans@hotmail.com.